Refund & Return Policy
At Muha Meds, we stand behind the quality of our products. This Refund & Return Policy outlines the conditions and procedures for returns and refunds.
Return Eligibility
Products may be eligible for return or refund under the following conditions:
- Return request must be made within 14 days of delivery
- Product packaging must be unopened and undamaged
- Product must not show signs of tampering or use
- Original proof of purchase must be provided
- Return shipping is the customer's responsibility
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Products without original packaging
- Products not purchased through our official website
- Products outside the 14-day return window
Return Process
To initiate a return, follow these steps:
- Contact us at sales@muhamedcarts.shop within 14 days of delivery
- Provide your order number and reason for return
- Receive return shipping instructions
- Ship the item back in original condition with tracking
- Await inspection and refund processing
Refund Processing
Once we receive and inspect your returned item:
- We will verify the condition and eligibility
- Approved refunds will be processed to your original payment method
- Refunds typically process within 7-10 business days
- You will receive email confirmation of refund status
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, contact us immediately at sales@muhamedcarts.shop. We will work with you to arrange a replacement or refund. Photos or video documentation of the damage may be required.
Lost or Undelivered Orders
If your order is lost in transit or undelivered, contact us within 14 days of the estimated delivery date. We will investigate and work with our shipping partner to locate the package or arrange a replacement or refund.
Customer Support
For any questions or concerns about returns or refunds, our support team is available 24/7. Contact us at sales@muhamedcarts.shop.